Terms & Conditions

Tuned in Travel Terms and Conditions

1. These terms

1.1 What these terms cover. These are the terms and conditions on which we supply services to you. 

1.2 Why you should read them. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide services to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss. 

2. Information about us and how to contact us

2.1 Who we are. We are National Coach Network Limited t/a Tuned In Travel a company registered in England and Wales. Our company registration number is 08460830 and our registered office is at Unit 4g Beehive Mill, Jersey Street, Manchester M4 6JG. Our registered VAT number is 175 7928 56. 

2.2 How to contact us. You can contact us by telephoning our customer service team at 0333 111 3112 or by writing to us at customerservices@tunedintravel.com.

2.3 How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address you provided to us in your order. 

2.4 Definitions. The following definitions apply:

(a) Driver means the nominated driver or drivers of the Vehicle;

(b) Event means the event specified in the order;

(c) Event Ticket means the ticket for the Event;

(d) Private Hire means the hire of a Vehicle;

(e) Travel Ticket means a ticket for travel;

(f) Ticket means an Event Ticket and/ or a Travel Ticket;

(g) Vehicle means the vehicle provided by us to provide the travel services;

(h) Vehicle Operator means the operator of the Vehicle.

2.5 "Writing" includes emails. When we use the words "writing" or "written" in these terms, this includes emails.

3. Our contract with you

3.1 How we will accept your order. Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us. Your order is non-refundable.

3.2 If we cannot accept your order. If we are unable to accept your order, we will inform you of this and will not charge you for the services.  

3.3 Your order number. We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.

3.4 Documentation. Any relevant documentation and/or Tickets will be sent to you within 7 days of the order or, where the journey information is not available at the time of booking, as soon as reasonably possible after we have the journey information. It is your responsibility to check the booking confirmation. Any discrepancies should be notified within 24 hours. We cannot accept responsibility for refusal to travel if the booking details do not match the journey to be provided.

3.5 Tickets. Tickets are non-transferable and may only be used by the named person. Should you wish to amend the Ticket details then please contact us and we will confirm if it is possible to do so. An administrative charge may be raised for any changes.

4. Event Tickets

4.1 All Event Tickets will be subject to the standard terms and conditions of the event organiser which will be provided at the time of booking.

4.2 We are not responsible for any loss or damage caused by cancellation of the Event or change in the date of the Event. You may purchase insurance in the event that the Event is cancelled.

5. Transport Services

5.1 Travel Tickets. You must have a valid ticket for travel which must be available for inspection at all times during travel. We may refuse travel and/ or remove you from the Vehicle if you are unable to produce a valid Travel Ticket.

5.2 Vehicles. We will provide the services with any suitable vehicle.

5.3 Use. The Vehicle will be available for travel to and from the Event. The route taken to and from the Event and any rest breaks will be at the sole discretion of the Driver. 

5.4 Departure Times. The Vehicle will depart at agreed times. It is your responsibility to ensure that:

(a) You check that the journey is operating as scheduled;

(b) you join the Vehicle at the appointed time;

(c) You return to the Vehicle after any rest break by the time stated by the Driver.

5.5 Confirmation of Journey Details. It is your responsibility to confirm that the journey is operating as scheduled from the location, date and time shown in the booking confirmation prior to the date of travel. Confirmation of journey details can be found on our website.

5.6 Changes to Journey Details. We will notify you as soon as possible using the contact details you provided of any changes to the departure or arrival point or the date or time of the journey.

5.7 Additional Charges. Additional charges may be raised for:

(a) amendments to the original booking including change in the named passenger (where permitted) additional drop offs or additional mileage as a result of accommodating any change requested by you; and

(b) additional cleaning where cleaning over and above that normally carried out is required.

5.8 Delays and Breakdowns. We are not responsible for inconvenience or loss caused by breakdown or unforeseen delay caused by traffic, road accident, adverse weather conditions, compliance with police or customs or other governmental officials.

5.9 Seating Capacity. The Vehicle will not be loaded beyond the number of passengers that it is legally permitted to carry. Unless agreed in writing, the total number of passengers in your booking may be split across any number of Vehicles.

5.10 Luggage. We may charge you additional fees if you exceed your permitted luggage allowance. You should notify us in advance of any excess luggage as capacity of the Vehicles is limited and we may, in some case, be unable to take your luggage. The following items are prohibited:

(a) Weapons;

(b) Drugs other than medicines;

(c) Live or dead animals.


5.11 Valuables. We do not accept liability for loss of or damage to your property being carried on the Vehicle which are at your risk. No valuables should be left on the Vehicle at any time even if the Vehicle is locked.

5.12 Lost Property. Property left on the Vehicle will be held at our operating base for 30 days and disposed of thereafter. It is your responsibility to collect the property and pay any costs incurred with collection.

5.13 Animals. No animals may be carried without prior agreement in writing.

5.14 Vehicle Operator Conditions. You will comply with all terms and conditions and rules of the Vehicle Operator which will be available upon request.

5.15 Conduct. You shall comply with the following code of conduct whilst a passenger on the Vehicle:

(a) You shall wear seatbelts where provided; 

(b) You shall not smoke or consume alcohol or drugs;

(c) You shall not be abusive to the Driver or any other passenger;

(d) You shall not be intoxicated;

(e) You shall not damage the Vehicle or any third party property;

(f) You shall not carry any prohibited items;

(g) You shall not distract the Driver;

and the Driver may remove you from a Vehicle or refuse to allow you to board the Vehicle if you fail to comply with the code of conduct. You shall be responsible for any damage that you cause to the Vehicle or the property of any third party. 

6. Cancellation Insurance

6.1 You may purchase insurance in the event that the Event is cancelled. We strongly recommend that you include this option. Your order is non-refundable and this will protect you against cancellation resulting from accidents and unexpected illness. 

7. Your rights to make changes

If you wish to make a change to the services you have ordered please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. We may, (at our discretion) charge an administration fee for any changes. 

8. Our rights to make changes

We may change the services: 

(a) to reflect changes in relevant laws and regulatory requirements; and 

(b) to implement technical adjustments and improvements..

9. Our right to end the contract

9.1 We may end the contract if you break it. We may end the contract at any time by writing to you if:

(a) you do not make any payment to us on the due date for payment;

(b) you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the services.

10. If there is a problem with the services

10.1 How to tell us about problems. If you have any questions or complaints about the services, please contact us. You can telephone our customer service team at 0333 111 3112 or write to us at customerservices@tunedintravel.com and Unit 4g Beehive Mill, Jersey Street, Manchester M4 6JG.

11. Price and payment

11.1 Where to find the price for the product. The price of the services (which includes VAT) will be the price indicated on the order pages when you placed your order. We take reasonable care to ensure that the price of the product advised to you is correct. However please see clause 11.3 for what happens if we discover an error in the price of the services you order. 

11.2 We will pass on changes in the rate of VAT. If the rate of VAT changes between your order date and the date we supply the product, we will adjust the rate of VAT that you pay, unless you have already paid for the product in full before the change in the rate of VAT takes effect.

11.3 What happens if we got the price wrong. It is always possible that, despite our best efforts, some of the services we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the services' correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the services’ correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any tickets provided to you.

11.4 When you must pay and how you must pay. We accept payment by credit and debit card. All payments made by credit card will incur a processing fee. You must pay:

(a) for Event Tickets, in full before we dispatch them.  

(b) For Travel Tickets, in full before we dispatch them.

(c) For private hire bookings you must make a deposit payment of 25% at the time of booking. The total price must be paid not less than 7 days before the date of travel.  

11.5 We can charge interest if you pay late. If you do not make any payment to us by the due date we may charge interest to you on the overdue amount at the rate of 4% a year above the base lending rate of Barclays Bank PLC from time to time. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay us interest together with any overdue amount. 

11.6 What to do if you think an invoice is wrong. If you think an invoice is wrong please contact us promptly to let us know. You will not have to pay any interest until the dispute is resolved. Once the dispute is resolved we will charge you interest on correctly invoiced sums from the original due date.

12. Our responsibility for loss or damage suffered by you

12.1 Our liability. Our liability is excluded to the fullest extent permitted by law.

12.2 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the services. 

12.3 We are not liable for business losses. We only supply the products for domestic and private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

12.4 We are not liable for any failure to carry out the services which is caused by events outside of our reasonable control.

13. How we may use your personal information

13.1 How we will use your personal information. We will use the personal information you provide to us:

(a) to supply the services to you;

(b) to process your payment; and

(c) if you agreed to this during the order process, to give you information about similar products that we provide, but you may stop receiving this at any time by contacting us.

13.2 We may pass your personal information to credit reference agencies. Where we extend credit to you for the services we may pass your personal information to credit reference agencies and they may keep a record of any search that they do.

13.3 We will only give your personal information to third parties where the law either requires or allows us to do so. 

14. Other important terms

14.1 Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms. Neither of us will need to get the agreement of any other person in order to end the contract or make any changes to these terms.

14.2 If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

14.3 Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. 

14.4 Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in respect of the services in the English courts.